FAQ's
Welcome to our FAQ page, we are very happy to have you here and as a customer.
We have tried to answer the most common questions.
Product
Questions and answers related to all Yoseyomo® products.
What are the dimensions of Yoseyomo?
All our models share dimensions of 50 mm in diameter and 3 mm thick, varying only in the manufacturing material.
Is the marking punch included with the purchase of Yoseyomo?
Yes, each Yoseyomo includes an automatic punch that facilitates metal marking without the need for a hammer.
Is it possible that the BIP39 list will be incompatible or disappear in the future?
Since BIP39 has been a widely adopted standard since 2013, it is unlikely to disappear. However, we are prepared to adapt to new standards if they emerge.
Does Yoseyomo trigger the security alarm at airports?
No, we have tested passing through various security controls at different airports with Yoseyomo in all three available materials, and it has not triggered the alarm in any of them. So, you can safely carry it in your pocket if you need to travel with your Yoseyomo.
Shipping and returns
Frequently asked questions about shipping, returns and exchanges.
Is there any kind of guarantee for Yoseyomo?
We offer a two-year warranty by law and extend a lifetime warranty against damage, excluding loss, promising a replacement at no additional cost.
In which countries is Yoseyomo available?
Yoseyomo ships worldwide at competitive prices.
What should I do if my Yoseyomo is damaged or broken?
Use the lifetime warranty by sending an email to support@yoseyomo.com with details and pictures of the damage.
What steps can I take if I lose my Yoseyomo?
We recommend purchasing backup packages, available at a reduced price on our website.